Hello, Inc. has begun an integration within "Respo" with "FLARO," a business management tool provided by flaro Inc. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Shuhei Abe).

[https://respo.autoreserve.com/](https://respo.autoreserve.com/)

## Overview of the Integration

Sales and transaction data that restaurants record daily through Respo will now be automatically pulled into FLARO through this integration. Restaurants no longer need to re-enter their post-register-close figures into FLARO store by store, substantially cutting the time spent aggregating and visualizing management data.

"FLARO" offers features built for managing multi-location restaurant businesses, including AI-powered sales forecasting, gourmet media analysis, KPI management, and data integration. By consolidating the data linked from "Respo" within FLARO's dashboard, restaurants can visualize revenue structures and differences between locations that were previously hard to see at the individual-store level, enabling more advanced management analysis and multi-location management.

Through data utilization centered on "Respo," we will continue to support restaurants in streamlining their operations and enhancing the sophistication of their management decisions.

## Looking Ahead

While continuing to expand "Respo" as a platform that supports on-site operations such as reservations, ordering, and accounting, we are also building an environment where the data it accumulates can be put to use in management and analysis. This integration with "FLARO" marks a first step in that direction. Going forward, we will continue expanding integrations with external management-support tools, aiming to create an environment where, with "Respo" as the starting point, restaurants can be supported seamlessly from day-to-day operations through to management decision-making.



## About "Respo"

Respo is an all-in-one platform for restaurants, offered by Hello, Inc., with its core features available free of charge in Japan. By digitizing operations such as reservation management, order taking, accounting, and sales analysis, Respo enables restaurants to streamline operations across the board and reduce costs.

From a reservation ledger to POS registers and mobile ordering, the platform can be freely customized to match each restaurant's needs.

Service site: [https://respo.autoreserve.com/](https://respo.autoreserve.com/)

## About "FLARO"

"FLARO" is a business management tool for multi-location restaurant businesses, offering AI-powered sales forecasting, gourmet media analysis, KPI management, and data integration. It helps streamline the management of multiple locations and supports improved business performance. By integrating with POS and ordering systems, FLARO delivers accurate information through an easy-to-understand dashboard, enabling data-driven decision-making. It also functions as a platform for centrally managing store-related information such as attendance, daily financial closing, and HR data. Backed by robust data-analysis support from NTT DATA Value Engineer, FLARO continues to grow as a distinctive restaurant management platform.

Service site: [https://flaro.jp/](https://flaro.jp/)



## Hello, Inc. — Company Profile

Hello, Inc. operates under the mission "Goodbye past, Hello future," designing its products around the philosophy of "AI-Native Products," with AI at the core of every product.

- Company name: Hello, Inc.

- Founded: June 20, 2018

- Capital: ¥100 million

- Representative: Yuki Hariguchi, Representative Director

- Address: VORT Ebisu III 2F, 1-21-8 Ebisu, Shibuya-ku, Tokyo 150-0013, Japan

- Business: Planning, development, and operation of AutoReserve, Respo, HelloX, and HelloPay

- Corporate website: [https://www.hello.ai/](https://www.hello.ai/)

## flaro Inc. — Company Profile

- Company name: flaro Inc.

- Founded: May 2022

- Representative: Shuhei Abe, Representative Director

- Address: WeWork D Tower Nishi-Shinjuku, 6-11-3 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan

- Corporate website: [https://flaro.jp/corporate](https://flaro.jp/corporate)

[Respo Web](https://respo.autoreserve.com/)
[Respo iOS](https://apps.apple.com/jp/app/respo-by-autoreserve/id1521972781)
[Respo Android](https://play.google.com/store/apps/details?id=com.autoreserve.forrestaurants&pcampaignid=web_share)

Respo

All-in-One Restaurant Platform "Respo" Begins System Integration with "FLARO," a Business Management Tool by FLARO Co., Ltd.

Tashu is a celebrated motsu nabe restaurant group born in Fukuoka’s Hakata district, with restaurants spanning from Nagoya all the way down to Kagoshima. While the group has expanded its network through its distinctive “noren-wake” independence-support program — a system through which staff can one day become presidents of their own restaurants — it had been facing persistent on-the-floor challenges, including operational strain from running POS, reservations, timekeeping, and order management on separate systems, as well as lost reservation opportunities driven by growing inbound tourist demand. With the adoption of Respo, Tashu has set out to realize **“a long-term partnership that goes beyond reservation management and supports the future of the group as a whole.”**

### Challenges Before Adopting Respo

The Tashu Group was facing the following operational challenges:

**■ Scattered restaurant-operation systems**

- POS, reservations, timekeeping, and order management each ran on separate systems, creating significant operational overhead

- Because the systems were fragmented, the information that could be gathered from them was also limited, and guest data was not being fully leveraged

- With the large-scale system they had been using, costs ballooned the more features were added — making it difficult to take the first step toward unification

**■ Lost reservation opportunities driven by rising inbound demand**

- In the Hakata area, international guests — primarily from Korea and Taiwan — account for approximately 40% of guests

- At Fukuoka Daimyo Honten, the restaurant was in a situation where it had to turn away around 2,000 guests per month due to being fully booked

- There was a wide gap between the group’s wish to take seriously the fact that “a guest went to the trouble of coming to us, but we weren’t able to seat them because we were full” and the reality on the ground

**■ The need for a partner relationship built on “building the future together”**

- The group was looking for a system provider who could go beyond simply handing over a tool — a provider who could share their vision

- To deliver a working system to independent owners through the “noren-wake” program, a partner at the headquarters level who could serve as a core pillar was indispensable

### Expected Impact of Adopting Respo

**■ Impact 1: Unifying scattered restaurant-operation systems**

By consolidating onto Respo the restaurant-operation functions that had previously run on separate systems, the group expects to reduce operational overhead and bring together information that had been fragmented. As this unification progresses, the scope for leveraging guest data is also expected to expand significantly.

**■ Impact 2: Moving toward resolving the “forced to turn away” opportunity loss**

Behind the situation of having to turn away around 2,000 guests per month lies the physical constraint of seat capacity. To address this challenge, the Tashu Group has a new restaurant opening in fall 2026, and Respo will serve as the operating foundation that supports the launch of that new restaurant.

In parallel, at existing restaurants the group aims to minimize opportunity loss in the following ways:

- **Reducing losses from cancellations and open seats:** When a cancellation occurs, the follower-notification feature quickly delivers open-seat information to followers, connecting the restaurant with guests who otherwise might have missed the chance to visit

- **Reducing missed international reservations:** With multilingual reservation pages and AI phone handling, the restaurant builds a foundation for welcoming inbound guests who previously couldn’t complete a reservation due to language barriers

- **Operational efficiency through consolidation:** Unifying systems shortens the operational time required on the floor, freeing up more time for reservation handling and guest interactions

**■ Impact 3: Delivering a refined system to future independent owners**

The plan is to fully master Respo at directly-operated restaurants and build out a standard operating model for the Tashu Group as a whole — and then to deliver that completed system, as-is, to owners who go independent through the “noren-wake” program. Respo will serve as the core of the headquarters’ effort to reduce the initial risk independent owners face and provide an environment where they can take on a restaurant of their own with peace of mind.

**■ Impact 4: A long-term partnership built on shared vision**

The decisive factor for the Tashu Group — which had been seeking a long-term relationship that goes beyond “handing over a tool and walking away” — was Respo’s team posture of engaging deeply enough to understand “the future of Tashu as a company.” Even after rollout, a partnership has begun in which Respo walks alongside the group with flexibility across a wide range of areas, including promotion and consultations on new features.

### A Message from Mr. Yasuaki Sakamoto, Tashu Group

What ultimately decided it for us was the “passion” of the people on the Respo team. Of course we compared functionality and cost, but what left a bigger impression on me was that they went all the way to asking “How do you envision the future of Tashu as a company?” It wasn’t about simply providing a tool — they wanted to understand our vision and then build something together with us. That posture came through strongly.

First, we want to fully master Respo at our directly-operated restaurants and build out a standard operating model for the Tashu Group as a whole. On top of that, we want to deliver the completed system to the “noren-wake” owners who go on to open their own restaurants — that is, honestly, the biggest thing we’re aiming for with this adoption. We’re counting on Respo to serve as the core partner in that effort.

### A Message from Yuki Hariguchi, CEO, Hello Inc.

The Tashu Group is a truly unique organization that has expanded its network through its distinctive “noren-wake” program, where staff can one day become presidents of their own restaurants. When Mr. Sakamoto shared with us his wish to “deliver the system refined at directly-operated restaurants to future independent owners,” it struck us strongly that Respo should aim to function not merely as a restaurant-operation tool, but as a “standard operating foundation” for the group as a whole. In an era when the cost of opening a restaurant keeps rising year by year, being able to build — as the headquarters — a system that each independent owner can rely on from day one is itself a meaningful effort. For Respo to serve as the partner enabling that is deeply significant to us as well. The flow that the Tashu Group envisions — “refine it at directly-operated restaurants, then deliver it to future owners” — is one that Respo will stand by firmly as the core infrastructure.

### Read the Full Interview

The full interview with Mr. Sakamoto is available on the Respo website. We invite you to take a look for a deeper view into the thinking behind the “noren-wake” program and the group’s vision for delivering a refined system to future owners.

**▼ Case Study**

**“Delivering a Proven System to Future Independent Owners ── How Tashu, the Celebrated Hakata Motsu Nabe Restaurant, Puts Respo to Work”**

[https://respo.autoreserve.com/ja-jp/cases/motsunabetashu](https://respo.autoreserve.com/ja-jp/cases/motsunabetashu)

【Respo】Tashu, the Renowned Hakata Motsu Nabe Group, Has Adopted Respo

Sushi Rinda opened its doors in 2014 in Tokyo's Fudomae district. For over a decade, it has been beloved by countless guests as a popular sushi restaurant where the craft of Edomae sushi coexists with a warm sense of approachability. While dedicated to Edomae sushi craftsmanship — striving to create a satisfying experience that encompasses not only the taste of each dish but also fine attention to detail and the comfortable sense of closeness shared with every guest — the restaurant had been facing ongoing operational challenges: frequent overbooking across multiple reservation platforms, difficulty collecting cancellation fees for no-shows and last-minute cancellations, and the siloing of guest information held only in individual staff members' memories. Through its long-standing use of Respo since the platform's earliest days, Sushi Rinda has achieved flexible cancellation-fee collection, the conversion of lost opportunities into new sales via the follower-notification feature, the cultivation of a culture of accumulating and leveraging guest insights, and "simple operations anyone on the team can handle" grounded in Respo's design philosophy — realizing "a long-term partnership that goes beyond reservation management and moves in step with the restaurant's own growth."

### Challenges Before Adopting Respo

Sushi Rinda was facing the following operational challenges:

**■Frequent overbooking caused by juggling multiple reservation platforms**

- The restaurant was using several reservation platforms in parallel, but with no one on-site able to manage them in a unified way, overbooking occurred frequently.

- Each platform had different structures for referral fees and guest-side service charges, making it genuinely difficult to compare and determine which was the best fit for the restaurant.

**■Cancellation-fee collection for no-shows and last-minute cancellations**

- Every time a no-show or last-minute cancellation occurred, the restaurant had to directly contact the guest by phone or email to request payment for the course fee.

- Some guests simply went silent and became unreachable — a significant blow for a small sushi restaurant with limited seats.

- There was a growing need to narrow down to reservation platforms that could reliably collect cancellation fees.

**■Siloed guest information held in individual staff members' memories**

- There was no structured system in place to retain guest information; it lived primarily in the memory of whichever staff member had served that guest.

- Sharing this information across the team was difficult, and when a different staff member took over, the relationship with the guest often had to start over from scratch.

### Impact of Adopting Respo

**■Impact 1: Peace of mind in restaurant operations, thanks to flexible cancellation-fee collection**

Sushi Rinda can now exercise judgment based on each guest's situation — whether it is a true no-show, or a guest reaching out at the last minute to say they can no longer make it — all in line with the restaurant's cancellation policy. For unreported no-shows, the fee is collected reliably; when a guest contacts the restaurant with specific circumstances, the team can make a case-by-case decision. This kind of flexibility fits remarkably well with the sushi-restaurant environment, where every single reservation carries significant weight on the bottom line, and it has become a meaningful source of operational peace of mind.

**■Impact 2: Turning lost opportunities into new sales through the follower-notification feature**

When a seat suddenly becomes available, the restaurant can now send a special message to its followers, prioritizing regular guests. What would otherwise have been a lost opportunity due to a cancellation can instead be converted into the next sales moment — and together, "peace of mind" and "recovery" now form a stronger foundation for the restaurant's operations.

**■Impact 3: Fostering a culture of accumulating and leveraging guest insights**

Sushi Rinda, which places great importance on managing guest information, now records detailed notes with every visit in Respo's customer memo feature — including information about who regular guests tend to visit with, their anniversaries, and their favorite ingredients. These accumulated insights now inform how the team guides and hosts guests on their next visit, giving rise to a genuine culture of "accumulating and leveraging guest information" throughout the restaurant.

**■Impact 4: An on-the-floor setup anyone can handle, grounded in Respo's simple design**

The reason Sushi Rinda can achieve "simple operations" that everyone — from staff comfortable with digital tools to those who lean more analog — can use without stress, is because **Respo itself is designed with a deep respect for intuitive use in a restaurant setting**. There is no need to layer on complex configurations; the functions you need are always within easy reach. This design philosophy is what enables anyone standing at the floor to engage confidently with guests, without hesitation or stumbling.

### Comments from Mr. Mori, Operations Lead, Sushi Rinda

> The decisive factor for us with Respo was that, from an early stage, the platform had a reliable mechanism in place for collecting cancellation fees. On top of that, Respo doesn't charge referral fees to the restaurant — a stance that sets it apart. While many gourmet platforms are oriented toward the diner side, Respo has always had, from the very beginning, a posture of standing alongside the restaurant. Looking back now, this positioning is one of the biggest reasons we have been able to trust Respo over the long term.

> What has stayed with me from Respo's earliest days is that they walked alongside us — not just in terms of features, but in terms of support. It wasn't "here's the tool, we're done"; they genuinely engaged with our situation and our requests, working with us to build something better together. To say that Respo's product evolution has directly driven our restaurant's own step-up is, honestly, not an exaggeration.

### Comment from Yuki Hariguchi, CEO, Hello Inc.

> Sushi Rinda is an incredibly important partner to us — one who has been with Respo since our earliest days. The fact that this restaurant, loved by countless guests for over a decade, has grown alongside Respo in step with their own step-up, is something that genuinely means a great deal to us as the people building this product. Mr. Mori's stance — "rather than trying to use every single feature end-to-end, we focus on keeping operations simple enough that anyone can use them in the same way" — is exactly the Respo we aspire to be. In many restaurant environments, the more features a system has, the more complicated operations become, and the more it ends up wearing the floor down. We will continue to listen closely to the voices of long-term partners like Sushi Rinda, walking alongside them on both the product-improvement and operational-support fronts.

### **Case Study Available**

The full story is now available on the Respo website as an interview with Mr. Mori, the restaurant's Operations Lead. We invite you to take a look.

**▼ Case Study**

**"Respo's Growth Directly Drives Our Restaurant's Growth" ── The Sushi Rinda Journey with Respo**

[https://respo.autoreserve.com/ja-jp/cases/sushirinda](https://respo.autoreserve.com/ja-jp/cases/sushirinda)

【Respo】Sushi Rinda, a Beloved Sushi Restaurant, Has Adopted Respo

Hello, Inc. is pleased to announce that, as an official partner of the Gourmet Site Controller offered by "Respo," it has begun a system integration with Retty Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Masaya Hirano; hereinafter "Retty"), which operates "Retty," a review and reservation platform built on real-name user reviews.

[https://respo.autoreserve.com/](https://respo.autoreserve.com/)

## Overview of the Partnership

The Gourmet Site Controller offered by Respo is a feature that connects with multiple gourmet websites and reservation services, consolidating reservation data from each service into a single, centrally managed reservation ledger within Respo. Through this partnership, Retty has now joined the Gourmet Site Controller as an official partner.

This integration applies to restaurants that use Respo and are also paying, listed members on Retty. For these restaurants, reservations made through Retty will now be automatically reflected in Respo's reservation ledger, and reservations originating from Retty can be identified within the system. This allows restaurants to manage the entire process — from accepting reservations to serving guests and following up afterward — more smoothly and accurately.

Through this partnership, Retty's reach as a fast-growing platform known for trustworthy, real-name restaurant reviews will be combined with Respo's all-in-one functionality, which brings together reservation management, customer relationship management, and the other tools restaurants need to run their business. Together, they will significantly streamline and strengthen restaurant operations across customer acquisition, reservation management, guest service, and customer retention.

Retty is a real-name-based restaurant discovery service built on the concept of "finding restaurants recommended by people you trust," and has helped many customers discover restaurants that are the right fit for them. By combining this with Respo's reservation and customer management capabilities, restaurants will be able to understand their customers more deeply, deliver a higher level of hospitality, and build a larger base of loyal, repeat customers.

## Looking Ahead

Respo has grown as an all-in-one platform that consolidates everything from reservations to customer management, supporting restaurant operations end to end. This partnership with Retty creates a seamless flow from customer acquisition through guest service and repeat-customer growth. Going forward, we will continue to expand our network of service partners to support restaurant businesses.

## About "Respo"

Respo is an all-in-one platform for restaurants, offered by Hello, Inc., with its core features available free of charge in Japan. By digitizing operations such as reservation management, order taking, accounting, and sales analysis, Respo enables restaurants to streamline operations across the board and reduce costs.

From a reservation ledger to POS registers and mobile ordering, the platform can be freely customized to match each restaurant's needs.

URL：[https://respo.autoreserve.com/ja-jp](https://respo.autoreserve.com/ja-jp?utm_source=prtimes&utm_medium=referral&utm_campaign=respo-retty)

## About "Retty"

Retty: a real-name review and reservation platform for restaurants — [https://retty.me/](https://retty.me/)

Creating new dining experiences, to make life happier."

Retty is a real-name review and reservation platform where users can find the restaurant that's the perfect fit for them. Because recommendations come from real-name users, visitors can discover restaurants based on trustworthy, positive information tailored to their own tastes and occasions. Retty has been used by a wide range of age groups since its launch in June 2011.

- iPhone app: [https://itunes.apple.com/jp/app/id473919569](https://itunes.apple.com/jp/app/id473919569)

- Android app: [https://play.google.com/store/apps/details?id=me.retty](https://play.google.com/store/apps/details?id=me.retty)

Reservation Data from "Retty" Centrally Managed in Respo's Reservation Ledger

Hello, Inc. has launched an integration between "Respo" and "Pikaichi Navi," a management system for the foodservice industry provided by K&C Factory Co., Ltd. (Head office: Shinjuku-ku, Tokyo; Representative Director: Norihisa Aketa; hereafter "K&C Factory").

[https://respo.autoreserve.com/](https://respo.autoreserve.com/)

## **Background**

Running a restaurant business requires efficiently managing a wide range of operations — from front-of-house tasks such as reservations, ordering, and payments, to back-office functions like attendance management and purchasing, as well as cross-store performance analysis at the head-office level. For businesses operating multiple locations in particular, the burden of manually aggregating and reconciling data scattered across separate systems has often been significant, at times slowing down timely management decisions.

To address this challenge, "Respo," which supports the full flow from customer acquisition and reservations through to ordering and payment, is now integrated with "Pikaichi Navi," which excels at head-office management functions. Together, the two services support seamless, data-driven restaurant operations spanning everything from the store floor to head-office management.

## **What the integration enables**

With this integration, order and sales data held in "Respo" can now be viewed directly from the "Pikaichi Navi" management dashboard. By combining this with Pikaichi Navi's head-office management functions — including "sales management," "attendance management," "product management," "ordering management," and "head office system" — businesses can track sales data alongside labor and purchasing costs in one place, in near real time. This enables more precise profit-and-loss management from both an individual store and company-wide perspective.

The integration also eliminates the duplicate data entry and manual aggregation work that previously occurred between stores and head office, helping improve staff productivity. The time saved can be redirected toward work that directly drives sales and customer satisfaction, such as customer service and promotional activities.

- For details on the terms of use for this integration (eligible plans, etc.), please contact us using the link below.

[https://respo.autoreserve.com/ja-jp/contact](https://respo.autoreserve.com/ja-jp/contact)

## **About "Respo"**

Respo is an all-in-one restaurant platform provided by Hello, Inc. that offers its core features free of charge within Japan. By digitizing operations such as reservation management, order acceptance, billing, and sales analysis, Respo streamlines restaurant operations end-to-end while reducing costs.

From a reservation book to a POS register and mobile ordering, the platform can be freely customized to match each store's needs.

URL: [https://respo.autoreserve.com/](https://respo.autoreserve.com/)

## **About "Pikaichi Navi"**

"Pikaichi Navi" is an ASP service provided by K&C Factory Co., Ltd. that brings together the functions restaurant businesses need to operate: "sales management," "attendance management," "product management," "ordering management," "help desk," and "head office system." By linking these functions and allowing timely access to the data that matters, it helps businesses understand store-level conditions and shape management strategy. It is used by businesses ranging from a handful of locations to chains of more than 500 stores. Pricing starts at ¥3,630 per month (plus a separate initial setup fee), depending on which features are used.

URL: [https://www.kc-factory.co.jp/pica1/](https://www.kc-factory.co.jp/pica1/)

Unbound by societal norms andcommon sense, we believe in our ownunique ideas, and strive to createwhat has yet to exist in the world.

We offer a new business that combines our proprietary speech AI technology with our extensive knowledge in product development.