AutoReserve has surpassed 5 million total registered users.

The growing demand for inbound tourism to Japan has directly contributed to the increase in overseas user registrations on AutoReserve.

Leveraging its strengths in multilingual support (including Japanese, English, Chinese, and Korean) and its destination-based restaurant search functionality, AutoReserve enables seamless dining experiences at travel destinations, enhancing overall satisfaction throughout the user’s journey.

![20260219-ar-500million-pr2](//images.ctfassets.net/x0lx6207qomw/1Mqh8SNwycnEj3LuXAnOTh/aaaa98323e4c9d20a056690fc2d4df7f/20250202_AR_PR_1200_675_2__1___1_.png)

Moving forward, AutoReserve will continue to strengthen its global value as a platform supporting restaurant reservations around the world.

AutoReserve Website: [https://autoreserve.com/](https://autoreserve.com/)

20260219-ar-500million-pr

AI-powered restaurant reservation service "AutoReserve" surpasses 5 million registered users!

In recent years, as membership bases continue to expand, the number of outstanding payment collection calls has risen sharply across the e-commerce and subscription industries. At the same time, the emotional burden unique to reminder calls has become a major source of stress for staff.
Under these circumstances, Oisix ra daichi has achieved a fundamental transformation of its operations by introducing HelloX. By having AI handle approximately 5,000 reminder calls and related data entry tasks each month, the company has been able to reliably execute collection efforts totaling nearly ¥100 million, while significantly reducing the psychological strain on staff and shifting the nature of the work toward higher-value activities.

# Challenges Before Implementation
With approximately 500,000 members, Oisix ra daichi saw the volume of overdue payment reminders increase in direct proportion to its growing customer base, requiring nearly 5,000 outbound calls every month.
The key challenges were centered around three areas: physical limitations, emotional burden, and the growing workload of administrative tasks.
### Physical Limitations
- With around 5,000 calls required each month, it became increasingly difficult to complete all outreach by the deadline, raising the risk of uncollected payments.
- The pressure of recovering nearly ¥100 million while being unable to finish calls in time created significant stress on frontline teams.
- As membership continued to grow, call volume was expected to rise further, making it clear that staffing alone could not scale to meet demand.
### Emotional Burden
- Reminder calls are not generally welcomed by customers, and reactions could sometimes be strong or escalate into complaints.
- Operator stress was reaching its limit, prompting growing internal voices asking whether this work could be automated.
- There was also a recognition that resources should instead be allocated to initiatives that directly contribute to revenue growth.
### Expansion of Administrative Work
- After each call, staff spent several hours daily entering results such as “payment expected on XX date” or “no answer” into internal systems.
- Because call durations varied widely and could become lengthy, after-call work (ACW) increasingly weighed down the overall workflow.

# What HelloX Can Automate
### Automated Outbound Calls
HelloX interprets call lists generated in the CRM system and automatically determines which customer to call, when to call, and what message to deliver, executing outbound calls autonomously.
### Inbound Call Handling
HelloX also responds to customer return calls, operating 24/7/365 to ensure no opportunity for contact is missed, regardless of customer availability.
### ACW (After-Call Administrative Processing)
- __Automatic record saving__ : HelloX automatically logs conversation outcomes—such as promised payment dates or cases of absence—into the existing CRM system.
- __Automated preparation for the next day__ : Based on call results, HelloX generates the following day’s call list automatically, eliminating missed follow-ups entirely.

# Results Achieved Through HelloX
![HelloXPROisixradaichiinc](//images.ctfassets.net/x0lx6207qomw/6f3V4GgJNDF1CYDkRqMENM/942ee1d7b94b328fa1f4455109c81c93/20260206_HelloX_PR_1200_675_1.png)
### Resolving Challenge 1: Physical Limits
__Achieving Full Call Coverage While Maintaining Collection Rates__
HelloX enables simultaneous outbound calls, making it possible to handle the massive volume of 5,000 calls per month. This established a system where even customers previously unreachable could now be notified—often multiple times—helping maintain collection rates.
With natural conversational pacing comparable to human operators, HelloX can respond instantly to customer statements such as “I will prepare payment on the XXth,” smoothly confirming payment dates. As a result, all cases are now addressed before deadlines, successfully reducing the risk of uncollected payments.
### Resolving Challenge 2: Emotional Burden
__Protecting Staff and Shifting Toward Creative Work__
The introduction of AI agents was not merely about efficiency—it was also a measure to protect staff from psychological stress.
By taking over the emotionally taxing reminder process, HelloX enabled staff to focus on higher-priority initiatives such as revenue growth strategies and customer satisfaction improvements.
### Resolving Challenge 3: Administrative Overload
__Reducing Workload Through ACW Automation__
With call outcomes automatically stored in existing systems, several hours of daily manual input work became completely unnecessary.
In addition, automated preparation of the next day’s workflow eliminated missed follow-ups and improved the overall overdue collection process. The solution was also highly valued for being implementable without major changes to existing CRM systems or operational flows, supported by flexible development and close collaboration.

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# Comment from Oisix ra daichi Representative
“The biggest reason we decided to implement HelloX was that our previous approach simply could not keep up with the high call volume. HelloX solved this challenge.
With the implementation, we were not only able to reduce labor costs, but also contact every unpaid customer in a short period of time and deliver consistent messaging without omissions.
Because it has also eased the emotional burden of this stressful work, we are now expanding HelloX to other call operations as well. Going forward, we aim to further build an environment where staff can concentrate on more creative, core responsibilities.”
# Comment from Yuki Hariguchi, CEO of Hello Inc.
“We are truly honored that the implementation of HelloX has contributed to the full automation of Oisix ra daichi’s overdue payment reminder operations, while also alleviating the psychological burden on their staff.
By allowing AI to take on work that no one wants to do, humans can devote themselves to creative tasks that only people can perform—this is exactly the ideal form of ‘co-creation between AI and humans’ that we strive for.
Moving forward, we will continue to go beyond simple operational efficiency and serve as an ‘AI business partner’ that expands human potential and supports sustainable corporate growth.”


HelloXOisixradaichi

Oisix ra daichi Inc. Adopts HelloX

Thank you very much for your continued support.

We would like to inform you that Hello Co., Ltd. will be closed for the year-end and New Year holidays during the following period:

- **Last Business Day of the Year:** Friday, December 26, 2025
- **Holiday Period:** Saturday, December 27, 2025 – Sunday, January 4, 2026

We will resume normal business operations on **Monday, January 5, 2026**.

Please note that inquiries received during the holiday period will be addressed as soon as possible once business resumes.

We apologize for any inconvenience this may cause and appreciate your understanding. We look forward to your continued support in the coming year.

year-end-notice-2025

Notice of Year-End and New Year Holidays

We are pleased to announce the release of the "Tourist Spot Search" function for AutoReserve, our AI-powered restaurant reservation service. This new feature allows users to search for restaurants using tourist destination names. It solves a key challenge for travelers unfamiliar with local station names, enabling them to directly find restaurants using landmark names such as "Tokyo Tower" or "Himeji Castle.”

## Background: The Booming Inbound Tourism Market and Overlooked Dining Challenges
In 2024, the number of inbound visitors to Japan reached 36.87 million, with tourism consumption hitting 8.1395 trillion yen, both record highs. (*1)

Compared to pre-pandemic 2019, the number of visitors increased by 15.6% and consumption grew by 69.1%, indicating a strong recovery in the inbound market. As the government aims for 60 million visitors and 15 trillion yen in consumption by 2030, the importance of Tourism DX (Digital Transformation) is increasing. (*2)

Despite this boom, the "dining" challenges faced by tourists at their destinations have often been overlooked. While "experience-based consumption" at tourist spots has become a trend, conventional restaurant search services are primarily based on "station names" or "area names." This presents a structural problem, making intuitive searches starting from a tourist spot difficult.

(*1) Source: Japan National Tourism Organization (JNTO) ([https://www.jnto.go.jp/news/press/20250115_monthly.html](https://www.jnto.go.jp/news/press/20250115_monthly.html)), Japan Tourism Agency ([https://www.mlit.go.jp/kankocho/news02_00024.html](https://www.mlit.go.jp/kankocho/news02_00024.html))

(*2) Source: Japan National Tourism Organization (JNTO) ([https://www.jnto.go.jp/news/m20250501_1.pdf](https://www.jnto.go.jp/news/m20250501_1.pdf))

## Development Background: The Common Challenge of "Not Knowing the Station Name"
The difficulty of "wanting to find a restaurant near a tourist destination but being unable to search without knowing the station name" is a challenge common to both international and domestic travelers.

For example, even if a user wants to "eat Italian near Tokyo Tower," they may not immediately know the closest station. If they want to "enjoy Kyoto cuisine near Kiyomizu-dera Temple," they may be confused about which station to use for their search, such as "Kiyomizu-Gojo" or "Gion-Shijo." This situation is a significant source of stress for travelers unfamiliar with the geography, often leading to them "giving up" or "settling for somewhere else," resulting in a lost consumption opportunity.

In fact, AutoReserve's search data showed a significant volume of searches by tourist spot names, particularly from international tourists. Furthermore, many destinations, such as the "Kurobe Dam" or "Mont-Saint-Michel," do not have a nearby station at all, making traditional station-based searches ineffective in these travel scenarios.

Hello Inc. recognized this issue of "not knowing the station" or "no station existing" as a structural problem affecting both travelers and restaurants, leading us to develop the Tourist Spot Search function.

## Feature Details: Enabling Intuitive, Landmark-Based Restaurant Searches
1. **Autocomplete Suggestions for Tourist Spots**

When users begin typing a landmark name like "Tokyo Tower," "Himeji Castle," "Tsutenkaku," or "Okinawa Churaumi Aquarium," relevant suggestions automatically appear for easy selection. This supports major destinations not only in Japan but also worldwide, such as "Niagara Falls" or "Buckingham Palace."

2. **Combined Search with Cuisine Categories**

Users can combine landmarks with cuisine types, such as "Tokyo Tower x Italian" or "Kiyomizu-dera x Kyoto Cuisine." This meets the diverse needs of inbound tourists, seamlessly connecting sightseeing with dining experiences.

3. **Multilingual Support**

Leveraging AutoReserve's strength in multilingual support (including Japanese, English, Chinese, and Korean), users can search for tourist spots in their native language. This breaks down language barriers, enabling restaurant search and reservation anytime, anywhere.

## Social Significance: Preventing Missed Dining Opportunities and Contributing to the Regional Economy
The Tourist Spot Search function extends beyond mere convenience; it holds social significance by preventing lost consumption opportunities and contributing to regional economic revitalization.

1. **Driving Traffic to Nearby Restaurants and Creating New Customer Acquisition Channels**

This feature creates a new acquisition channel for restaurants near tourist spots that were previously overlooked due to the "station name" barrier. It presents a significant business opportunity, especially for hidden gems located away from stations or establishments situated right in front of landmarks that were hard to find via conventional search.

2. **Enhancing Traveler Satisfaction and Boosting Consumption**

By enabling travelers to smoothly realize their desired dining experiences at tourist destinations, overall trip satisfaction improves. Eliminating the frustration of "wanting to eat but not being able to find a place" allows consumption intent to translate into actual spending, contributing to the maximization of inbound tourism consumption.

ar-search-sightseeing-KV

AutoReserve AI Reservation Service Launches Tourist Spot Search—No Station Name Needed, Preventing Missed Dining

The leisure hotel industry is currently facing challenges with chronic labor shortages and maintaining consistent service quality, especially during nighttime and peak business hours. F garden group has addressed these issues by implementing HelloX. The AI accurately and instantly handles phone inquiries for orders and complex rate plans, significantly reducing the burden on staff during busy periods and enabling more streamlined operations.

# Challenges Before Implementation
F garden group, which operates multiple hotels in Sasebo City, Nagasaki, was facing challenges with a high volume of calls from guest rooms to the front desk, particularly during the night and on peak days like weekends and holidays. The two main issues were "Labor Shortages" and "Over-reliance on Individual Staff."
### 1. Challenges Related to Labor Shortages
- Due to a chronic shortage of staff, front desk employees were often overwhelmed with phone calls, preventing them from focusing on their primary role of providing in-person guest services.
- During peak times, such as when the hotel was fully booked or during check-out hours, high call volumes led to long wait times for guests, resulting in decreased customer satisfaction.
- The situation was further complicated by the overlapping retirement of veteran staff and difficulties in recruiting new, younger employees due to the ongoing labor shortage.
### 2. Challenges Related to Over-reliance on Individual Staff
- Complex service details and rate plans meant that knowledge and expertise were concentrated among a few veteran employees. This created a significant risk associated with staff turnover and resulted in high costs for training new staff and sharing information.
- The speed and quality of service varied depending on the proficiency of the staff member on duty, leading to inconsistent service levels across the hotels.

# What HelloX Automates
### Answering Calls:
HelloX receives calls from both external lines and guest rooms to handle inquiries and take orders.
### Post-Call Work (ACW):
1. **Saving call logs to the dashboard:** It records the details of guest inquiries and the necessary follow-up actions on a central dashboard.
2. **Notifying staff of orders:** When an action is required, such as delivering a food order, HelloX automatically places a notification call to the responsible staff member to prompt them for the next step.

# Results of Implementing HelloX
![hellox-case-hanazonoshoji-2](//images.ctfassets.net/x0lx6207qomw/24LWGEMZBs1K7eUhPZdGun/86099558b30cc92ed9d3309a592e70df/20251010_HelloX_PR_1200_675_1_2.png)
The implementation of HelloX has enabled guests to receive smoother, high-quality service 24/7, while freeing hotel staff from the burden of telephone duties to focus on essential in-person guest services.
### Solution to Labor Shortages: Saving approximately 1,800 calls per month through automation
HelloX has fully automated telephone operations, reducing the workload at each hotel by approximately 1,800 calls per month—a task that previously placed a significant burden on front desk staff. This has liberated employees from being tied to the phone, creating an environment where they can concentrate on what matters most: providing attentive, personal service to guests. Furthermore, it has eliminated guest wait times during peak periods like full occupancy or check-out, contributing to higher customer satisfaction. As a result, F garden group has been able to maintain high-quality hotel operations despite challenges such as the retirement of experienced staff and difficulties in recruitment.
### Solution to Over-reliance on Staff: Standardizing service quality and reducing training costs
HelloX centralizes information on complex rate plans and services, providing uniform and accurate guidance 24/7. This standardizes the quality of telephone support, ensuring it no longer depends on the experience or skill of individual employees. Guests can now feel confident that they will receive the same high level of service no matter when they call. Moreover, by having the AI manage the knowledge previously held by veteran staff, the costs associated with training new employees and handovers have been significantly reduced. This also mitigates the risks associated with the departure of experienced personnel.

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# Comment from Mr. Yasui, Representative Director of F garden group
"We see AI not merely as a tool for operational efficiency and automation, but as a powerful partner in delivering warmer, higher-quality hospitality. We will continue to strive for the optimal balance between 'tech touch' solutions like AI and the 'human touch,' ensuring we provide the best possible stay for all our guests."
# Comment from Mr. Takahashi, Head of the HelloX Business at Hello Inc.
"We are truly honored that the implementation of HelloX has contributed to F garden group's mission of providing 'higher-quality hospitality' and creating a better lodging experience for their guests. This outcome, where AI and people collaborate to expand the potential of the workforce and generate warmer service, is a significant step toward solving challenges across the entire hotel industry. We are committed to being more than just a tool for efficiency; we will strive to be an 'AI business partner' that works together with our clients to elevate the customer experience for the entire accommodation industry."


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