As labor shortages worsen due to a declining workforce, call centers and customer service departments face a significant challenge: operators spend a great deal of time on After Call Work (ACW), such as logging call details and entering data into systems. While the rise of AI has enabled the automation of conversations, there has been little fundamental progress in reducing this ACW burden. To address this, we developed "HelloX" to achieve not just "conversation automation" but the "automation of the entire business process.”
Features of HelloX
1. Advanced Conversational Skills that Feel Like Talking to a Human
HelloX's proprietary AI technology accurately understands the customer's intent to enable natural, human-like conversations, eliminating the need for conventional rule-based scenarios. This allows for contextual responses, ensuring appropriate handling even of unexpected questions.
2. Comprehensive Automation Through System Integration, Completing Tasks Even After the Call Ends
The key feature of HelloX is its ability to not only transcribe conversations but also to understand and summarize the content. By integrating with your existing internal systems, such as CRM and applicant tracking systems, it automates administrative tasks previously handled by humans. This allows for fundamental business process improvements by automating desired tasks as much as possible.
3. Dedicated Consultants Specializing in Customer Support
We go beyond simply providing an AI product. Our dedicated "AI Consultants" conduct detailed consultations during the implementation of HelloX. By thoroughly analyzing your existing systems and workflows, we identify challenges directly linked to key business metrics and support the realization of an optimal collaboration between "AI and human agents.”
A Comment from Shohei Takahashi, Head of the HelloX Business
"Through HelloX, our company aims to eliminate inefficiencies in phone communications, creating a society where people can focus on more creative and value-added work. At the same time, we will advance customer support reforms that reduce the burden on customers who make inquiries by phone. To achieve this, we are moving beyond the position of a mere 'SaaS provider' that simply has customers install a product. Instead, we will support the entire market as an 'AI Business Partner,' working alongside companies to solve their customer support challenges.”
For more detailed information, please refer to the press release below.
